I-TEAM: ‘Technical issue’ blamed for Meijer transaction problems; customers report duplicate charges
Meijer customers in the Miami Valley and in other parts of the country reported issues in the checkout lines over the weekend including double and multiple charges on credit and debit cards.
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Customers contacted News Center 7 over the last few days reporting issues at some area locations where accounts were charged multiple times. The issues were reported in other parts of the country that have Meijer locations including Michigan, where the company is headquartered.
One Meijer customer reported to I-Team Lead Investigative Reporter John Bedell they were charged 12 times for one transaction at the Meijer in Troy Saturday with over $1,700 charged to their account. Others have reported double and triple charges at other area locations including Meijer gas station locations.
It was a normal weekend grocery run for Rhonda Prater, until she went to checkout with her debit card at the Springfield Meijer.
“My computer like froze and came back and said it didn’t recognize my card. There was like six self-checkouts and we all were having the same issue,” Prater said.
Prater said her total was $13.17 but she was charged three times. “It was really frustrating,” she said.
“We sincerely apologize for the inconvenience some customers experienced processing transactions at checkout over the weekend. Rest assured, we are working with financial institutions to resolve,” a Meijer spokesperson said in a social media post, posted late Monday night.
After being contacted by News Center 7, a Meijer spokesperson further citied the issues on the company’s transaction processing partner Chase Bank.
“This past weekend we experienced issues with our credit/debit card processing due to a technical issue with our processing partner, Chase Bank. While the issue has been resolved, we realize it caused tremendous inconvenience for some of our customers and we sincerely apologize for that,” the Meijer spokesperson said in an emailed statement.
“Chase has assured us that many of the customer accounts have already been credited, and any remaining affected customers should receive their funds in the coming days.”
It was not known or indicated by the Meijer spokesperson if customer data was impacted by the technical issues.
News Center 7 has reached out to Chase Bank representatives for additional details and comment and recieved the following response from a spokesperson for the bank:
“We are very sorry for the inconvenience this caused our merchant clients and their customers. As of 4 pm ET on May 21, card processing was restored.”
Meijer customers were advised to check their bank accounts and alert their bank or financial institution to cancel the extra charges, according to a report from CBS Affiliate WWJ-TV in Detroit.
This is a developing story and we’ll update this page as new details become available.
©2022 Cox Media Group
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Posted by Meijer on Monday, May 23, 2022
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No, it's six Ri team is uncovering a major problem at Meyer customers got charged multiple times. This happened at Meyer stores all over the country and right here in our viewing area. Troy woman told news center seven that her car had a nearly $2000 overcharge. The I team's john biddle is live in Springfield this evening to share some of his conversation with frustrated customers and has Meyer's response to our I team john James and Sheryl customers here in the Miami Valley told them this happened at Meyer stores all over our viewing area including the one here in Springfield. This was in store online, even admire gas stations. In one case it cost that woman, you talked about James more than $1700 in overcharges. It was a normal weekend grocery run for Rhonda Prader. Sunday I went to go get some groceries. My daughter and I went out there that is until check out at the Springfield Meyer. I went to use my debit card and the computer like froze and came back and said it didn't recognize my card. So we, there was like six self checkouts and we all were having the same issues Prater wasn't alone in the store and the lady too back from me, she was showing her receipt and it showed she was charged like three times. My daughter was also with me which it did the same to her card or even across the Miami Valley. Take a look at all these comments from my facebook page today of people saying it happened to them admire stores all over our viewing area. One woman even told me the troy store charged her card 12 times for the same transaction, racking up $1772 in overcharges. Meyer posted this short statement on its facebook page late monday night apologizing for the checkout issues over the weekend and said they're working on it. I e mailed Meyer Tuesday for more details. The company responded with a statement telling the I team the problem was with their credit and debit card processing due to a technical issue with their processing partner. Chase bank and adding. Chase has assured us that many of the customer accounts have already been credited. Meyer told the I Team in part while the issue has been resolved, we realized it caused tremendous inconvenience for some of our customers and we sincerely apologize for that. It was really frustrating me back in Springfield. Prater told me her tripled total wasn't a ton of money. My total was 13 17. It was charged three times realizes not everyone was so lucky. I've seen people grocery carts full. So I feel for them and you know to be charged three times. Some people may not even have that in account. Rhonda told me. As of this afternoon or as of this evening, I should say she's gotten one of the two overcharges to her card back into her bank account. At the end of that statement, Meyer told the I team any remaining affected customers should receive their funds. In the coming days. I did reach out the Chase bank for comment today, but did not hear back. We're live in Springfield tonight for the I team. 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